Founded in 1996 as an ISP, Ibercom has evolved into a full-service Spanish telecommunications carrier with five data processing centers and a presence at all of Spain's main data exchange points. The portfolio of services it provides to its customers ranges from Internet access to telephony, dedicated servers, broadband services, domain hosting, and storage backup. In fact, it is probably the carrier with the broadest array of services available to customers in the Spanish market. From its headquarters in the Basque city of San Sebasti n and its other centers in Madrid and Barcelona, Ibercom addresses the needs of 5,000 customers and over 50,000 users, of which 80% are small and medium-sized enterprises (SMEs).
Recently, Ibercom decided to expand its portfolio by launching IberVOZ Directo, its new VoIP service. And to do so, it selected RVS, a Voice over IP telephony platform from RAD Data Communications.
IberVOZ Directo is an alternative telephony service that promises to enable Ibercom to compete with the dominant voice carriers in the Spanish market. It not only provides subscribers with connectivity (analog, ISDN, or digital), but also with major technical advantages and value-added features at a significant reduction in cost.
"What convinced us to select RVS was its stability and, above all, the call quality," states Sebastiano Gaggero, Ibercom's Marketing Manager. "Other solutions do exist, but we were convinced that only RVS will allow us to become a clear alternative to the incumbent carrier."
One of the reasons why is the simplicity of installation itself. RVS can be installed in less than one week, and the initial expenditures which are very few are rapidly recovered. In addition, RAD shares with customers like Ibercom its broad knowledge, helping it design the network platform and train sales teams and marketing personnel.
Another reason is that RVS allows service providers like Ibercom with the capacity to monitor, prioritize and control the customer's traffic from a central location. This improves response time while reducing operational costs (Opex) by virtually eliminating the need for on-site visits by technicians while minimizing the size of the technical staff itself, not to mention the requisite fleet of vehicles and inventory of test equipment that would otherwise be required.
On the customer side, RVS frees subscribers from having to make a simultaneous significant investment in installation. They only have to disconnect their PBX trunks and reconnect them to RAD's IPVgate VoIP CPEs (customer premises equipment). "Deployment at the customer premises is relatively simple and low cost, given that most of the configuration, management and fault maintenance is done remotely from a central site," Gaggero explains. "Customers don't have to compromise on anything, neither their equipment nor their work routine, and that translates into an extremely important technical and commercial asset," he notes. "The call quality at the customer premises is the same or even better than that which is available from the incumbent."
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